Terms & Conditions

These terms cover your use of phantomarcades.com, operated by Phantom Arcades Inc. of Valrico, Florida. The site is provided as an introduction to our work; we keep it accurate but cannot promise it is error-free, and nothing in these website terms limits the warranties or consumer rights that apply to a machine you actually purchase.

The website is an introduction, not a store

Every machine is custom built. Prices shown on this site (such as "from" prices) are indicative starting points, and the specification, final price, deposit, build time, delivery and warranty for an order are agreed directly with us in writing — by quote and invoice — before any order exists. Nothing on this site is a binding offer. We may correct errors and change the prices, packages and specifications shown here at any time before an order is agreed; once your order is agreed in writing, it changes only by written agreement between us.

Custom orders

Machines are made to order to your specification. Every machine includes the same standard warranty: five years parts and labor, plus lifetime support. The other terms that govern an actual purchase — payment, deposits, cancellation and delivery — are those stated on your quote and invoice.

Artwork you supply

If you supply artwork or imagery for a build, you represent and warrant that you own it or have all rights needed to use it, and you agree to defend, indemnify and hold harmless Phantom Arcades Inc. against claims, damages and reasonable legal costs arising from material you supply. We may decline artwork we believe infringes someone else’s rights.

Trademarks, games and build photos

Console names, game titles and related marks that appear on this site belong to their respective owners. Phantom Arcades Inc. is not affiliated with, endorsed by, or sponsored by any console manufacturer or game publisher; those names are used solely to describe hardware compatibility and customer build themes. Photographs of customer and celebrity builds show custom work completed for those individuals and do not imply that they endorse or sponsor Phantom Arcades Inc.

Our content

The design and text of this site belong to Phantom Arcades Inc.; build photographs are shown courtesy of their owners. Please do not reuse either without permission.

Text message (SMS) programme

Phantom Arcades Inc. runs a text message programme for customers and enquirers who ask to join it.

• What you get. Build updates, delivery scheduling, replies to your enquiry, and occasional offers.
• How you join. Enter your mobile number on a form on this website and tick the box asking to receive text messages, or text us first. You must be 18 or over. Agreeing to texts is never a condition of buying anything.
• How often. Message frequency varies.
• Cost. Message and data rates may apply. We do not charge for the messages; your mobile carrier may.
• How to stop. Reply STOP to any message to opt out. You will get one final message confirming you have been removed.
• How to get help. Reply HELP, or contact (813) 419-7979 or dennis@phantomarcades.com.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Your number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle it.

Accessibility

If you have difficulty using this site, email dennis@phantomarcades.com and we will help.

Governing law, changes and contact

These terms are governed by the laws of the State of Florida. If they change, the new version will be posted here with a new effective date. Phantom Arcades Inc. · Valrico, FL · dennis@phantomarcades.com · (813) 419-7979